Subscription Agreement

1. Overview

This Subscription Agreement ("Agreement") is entered into between Liceo ("Provider", "we", "us") and the organization registering for or using the Liceo platform ("Customer", "you"). It governs the commercial terms of your access to Liceo's software-as-a-service platform.

This Agreement is incorporated into and subject to our Terms of Service and Privacy Policy, which together form the complete agreement between the parties.

2. Subscription Plans

Liceo offers subscription plans designed for organizations of different sizes. The specific features, seat limits, and capabilities available under each plan are defined at the time of purchase and may be updated with notice to existing customers.

All plans include:

• Access to the Liceo web application
• License inventory management
• Usage analytics and reporting
• Renewal alert notifications
• Software request workflow
• Identity integration with Microsoft Entra ID or Google Workspace
• Role-based access control (Admin, Manager, Viewer)
• Full audit logging
• Standard email support

3. Subscription Term

Subscriptions are available on a monthly or annual basis, as selected at the time of purchase.

• Monthly subscriptions commence on the registration date and renew automatically every 30 days.
• Annual subscriptions commence on the registration date and renew automatically every 12 months.
• The initial term begins on the date the Customer account is activated.

Each renewal term is subject to the plan pricing in effect at the time of renewal. We will provide at least 30 days' advance notice of any price increases before they apply to your renewal.

4. Fees and Payment

4.1 Subscription Fees

Subscription fees are charged in advance at the start of each billing period. All fees are stated exclusive of applicable taxes.

4.2 Payment Methods

Fees are collected via the payment method you provide at registration. You authorize us (or our payment processor) to charge your payment method for all fees due on each billing date.

4.3 Failed Payments

If a payment fails, we will notify you and attempt to retry the charge. If payment is not received within 7 days of the due date, we may suspend access to the Service. If payment remains outstanding for 30 days, we may terminate the Subscription.

4.4 Taxes

You are responsible for all taxes, levies, and duties imposed by taxing authorities on amounts payable under this Agreement, excluding taxes on Liceo's net income. If Liceo is required to collect taxes, they will be added to the amounts due.

5. Cancellation and Refunds

5.1 Cancellation by Customer

You may cancel your Subscription at any time by contacting hello@liceo.io. Cancellation takes effect at the end of the current billing period. You will retain access to the Service until the end of that period.

5.2 No Refunds

Subscription fees are non-refundable except:

• Where required by applicable consumer protection law.
• Where Liceo terminates the Subscription without cause before the end of a pre-paid annual term — in which case a pro-rated refund for the unused portion will be issued.

5.3 Data Export on Cancellation

Upon cancellation, you may request a full export of your Customer Data in CSV format. Requests must be submitted within 30 days of the cancellation date. After 30 days, Customer Data will be deleted in accordance with our data retention policy.

6. Authorized Users

Your Subscription entitles you to create and manage Authorized User accounts within Liceo. You are responsible for:

• Ensuring all Authorized Users comply with these Terms and the Terms of Service.
• Promptly deactivating accounts for users who are no longer authorized (e.g., following employee departure).
• All actions taken by Authorized Users under your account.

Liceo user seat limits, if applicable to your plan, apply to the number of Authorized Users who can access the Service concurrently.

7. Service Level Commitments

We aim to provide a reliable, high-availability platform. Our service level commitments are:

Service level targets are goals, not guarantees. Our maximum liability for any failure to meet these targets is limited as set out in the Terms of Service.

8. Upgrades and Downgrades

You may request a plan upgrade at any time. Upgrades take effect immediately, and the fee difference is prorated for the remaining billing period.

Plan downgrades take effect at the start of the next billing period. If a downgrade reduces your available features or user limits below your current usage, you will be notified and given the opportunity to adjust your usage before the downgrade takes effect.

9. Modifications to the Service

Liceo may modify, update, or discontinue features of the Service from time to time. We will:

• Provide at least 30 days' notice before discontinuing a material feature included in your active plan.
• Notify account administrators by email of significant changes to the Service.
• Maintain release notes documenting changes at our standard communications channels.

10. Enterprise Agreements

For organizations with more than 500 employees, custom requirements, or specific compliance needs, we offer bespoke enterprise agreements that may include:

• Custom pricing and volume discounts
• Dedicated customer success support
• Enhanced SLA commitments
• Custom data processing agreements
• SSO (Single Sign-On) integration
• Priority feature development

To discuss enterprise requirements, contact hello@liceo.io.

11. Contact

For subscription-related queries, billing questions, or to request a Data Processing Agreement: