Real results from the field.

When Freeway Fleet's IT team began their Liceo onboarding, they expected to catalogue around 25 tools — the usual suspects: Microsoft 365, Slack, their fleet management platform, and a handful of departmental apps. What they found was nearly two and a half times that number.

Across Operations, Finance, and the field teams, 36 additional SaaS products had been adopted without central approval — ranging from project trackers and e-signature tools to AI writing assistants and niche route-optimisation apps. Several were being paid for on personal or departmental cards, bypassing procurement entirely.

Using Liceo's vendor and application directory, the team was able to map every tool to an owner and department within the first two weeks. Three apps were immediately decommissioned after no active users could be identified. Eight others were consolidated into tools already licensed across the business.

“We always knew shadow IT existed. We just didn't know it was this big. Liceo gave us the map we needed to finally act on it.”— IT Manager, Freeway Fleet

Once the full application inventory was in place, the next shock was utilisation. Across their top ten SaaS spend categories, Freeway Fleet found an average of 34% of purchased seats were unassigned or had seen no activity in the prior 90 days.

The biggest offenders were a collaboration platform (42 unused seats out of 120 purchased) and a document management tool that three separate departments had independently licensed — paying for the same capability three times over. Liceo's licence assignment tracking and cost-per-seat metrics made both patterns immediately visible in the dashboard.

By renegotiating seat counts at the next renewal cycle, cancelling two redundant subscriptions, and right-sizing four others, the team identified £18,400 in annual spend that could be recovered — without removing a single tool that anyone actually used.

“The renewal calendar alone was worth it. We caught a £6,000 auto-renewal two weeks before it would have gone through — and renegotiated it down by 40%.”— Finance Business Partner, Freeway Fleet

Freeway Fleet was midway through their Cyber Essentials certification when they onboarded to Liceo. The timing proved fortunate. Their assessor's follow-up questions centred on user access controls, software patching coverage, and the ability to demonstrate that only authorised users had access to business systems.

Before Liceo, answering those questions required manually cross-referencing spreadsheets, HR records, and individual app admin panels. Several former employees were found to still have active accounts in two SaaS tools — a finding the assessor flagged as a critical gap.

Liceo's audit log, licence assignment history, and structured offboarding records gave the assessor the evidence trail they needed. Freeway Fleet passed their Cyber Essentials assessment and is now tracking toward Plus certification.

“The assessor asked us to show access reviews. We could pull the full history in minutes. That changed the whole conversation.”— IT Manager, Freeway Fleet